Refund policy

Thank you for shopping with us. Every item is made specially for you with care and attention. As a result, we are unable to accept returns or exchanges due to incorrect size, color, or change of mind.

Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or not as described, we’re happy to make it right. Please contact us within 7 days of delivery with:

• Your order number
• A brief description of the issue
• Clear photo(s) of the item

Once reviewed and approved, we will offer a replacement or a refund at no additional cost to you.

Non-Returnable Items
We do not accept returns or refunds for:

• Incorrect size or color selection
• Change of mind after ordering
• Delays caused by the shipping carrier

Please double-check your selections and shipping address before placing your order.

Need Help?
If you have any questions or concerns, please reach out to us at silkroad.whispers@outlook.com. We’re here to help.